Privacy Policy

MEATBALL Gateway ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our WhatsApp API service.

By using our service, you consent to the data practices described in this policy.

Account Information

• Name and email address
• Company information
• Payment information (processed securely)
• WhatsApp phone numbers

Usage Data

• API usage statistics
• Message delivery status
• Service performance metrics
• Error logs and debugging information

WhatsApp Message Data

• Message content (temporarily processed)
• Phone numbers (sender and recipient)
• Timestamps
• Media attachments (images, documents)

We use your information to:

• Provide and maintain our WhatsApp API service
• Process and deliver your messages
• Manage your account and billing
• Provide customer support
• Improve our service and develop new features
• Ensure compliance with WhatsApp policies
• Prevent fraud and abuse

Message Processing

WhatsApp messages are processed in real-time and are not permanently stored on our servers. We only retain:

• Delivery status for 30 days
• Error logs for debugging purposes
• Usage statistics for billing

Data Security

We implement industry-standard security measures including:

• End-to-end encryption for data transmission
• Secure data centers with access controls
• Regular security audits and updates
• Employee access restrictions

We do not sell, trade, or rent your personal information. We may share data only:

• With WhatsApp (as required for API functionality)
• With service providers who assist our operations
• When required by law or legal process
• To protect our rights and prevent fraud
• With your explicit consent

We retain different types of data for different periods:

• Account data: Until account closure + 1 year
• Message content: Not stored permanently
• Usage logs: 30 days
• Billing records: 7 years (legal requirement)
• Support communications: 3 years

Under GDPR, you have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your data
• Objection: Object to certain processing activities

To exercise these rights, contact us at privacy@meatball.social

We use cookies and similar technologies to:

• Remember your login status
• Analyze website usage
• Improve user experience
• Provide personalized content

You can control cookies through your browser settings.

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses
• Adequacy decisions
• Other appropriate safeguards

Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information immediately.

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through our service.

We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy, please contact us: